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Frequently Asked Questions

Let Us Answer Your Frequently Asked Questions

Our Process

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What can I expect as I’m shopping for a hot tub or swim spa?

You can browse our selection of hot tubs and swim spas online to get an idea for the features, brands, and models. Then you can visit us at one of our locations, where you can see the models you like in person, to get a better feel for the size, style, and features. One of our friendly team members will answer all of your questions and help you find a spa that would be a good fit for your lifestyle at a price you can afford.

What happens after I find the right hot tub for my home?

Your sales associate will walk you through the installation process. They will need to know if you have a 110 or 220 volt power hook up, a solid foundation to place your hot tub on like a patio, and what type of access you have to move the hot tub to where you’d like it. After discussing these things, our team will recommend our professional contractors or electricians to help you create your personal oasis if you need their services. They would pour a patio for your spa to sit on or wire electric, so it meets the required specifications.

Can I test a hot tub before purchasing it?

You are more than welcome to take a test soak in one of our spas. Simply schedule a time online or with one of our sales associates at the showroom so that we can make sure the spa is hot and ready when you arrive.

When will my hot tub arrive?

All of the hot tubs and swims spas are made to order, which usually takes 2-3 weeks. As soon as we find out your spa is ready and it has passed all quality checks, we will pick it up and bring to our warehouse. Once in our possession we will call you and schedule a time to deliver it, which only takes a few days. We offer a white glove delivery service. You can expect 2-3 of our team members to bring your hot tub to its new location in your backyard or home and install it for you, which only takes about an hour.

Will you help me with the recommended maintenance or necessary repairs?

Yes! We provide top-notch customer service and can help you with your maintenance and repairs. Many of the repairs are covered under warranty by the manufacturer up to 5 years.

General Questions

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Why should I purchase a hot tub?

When you purchase one of our state-of-the-art spas, you invest in your health and well-being. A daily soak has been proven to enhance overall wellness. Some of the most impressive benefits are reducing stress, promoting sound sleep, relieving pain in muscles and joints, and providing families with fun and relaxing bonding time. Studies have also shown hot tubs assist in controlling type 2 diabetes.

How often do people actually use their hot tubs or swim spas?

Most of our customers state that they wished they purchased their hot tub sooner because they use it nearly everyday. Ninety percent of Endless Pool Swim Spa owners say they use their pool every week. Many people use their spas daily as a way to relax after a long day of work and find themselves entertaining guests more often because of the added enjoyment of their spa. Whether you choose to unwind in a spa each night before bed or use it with friends and family on the weekends, we’re sure that once you feel the benefits of hydrotherapy on your life, you’ll use your spa regularly.

Will my spa come with a warranty?

Each brand has its own warranty policy, and one of our sales associates can give you the exact breakdown of the warranty policy for the model you’re interested in. To gain a general understanding about what is offered for most spas, visit our warranty page.

Installation

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How difficult is it to install a hot tub?

Many people are surprised to learn just how simple the hot tub installation process is. You need to have a proper foundation, such as a concrete slab, patio, or pea gravel. You can also use a spa pad, which is an effortless solution to provide you with a sturdy, flat surface. You will also need proper electrical wiring, but one of our recommended electricians can handle that for you.

Will you be able to deliver the hot tub or swim spa to my backyard or inside of my home?

All of our spas can be installed indoors or outdoors. When we deliver our hot tubs and swim spas, we put them on their side on a 4-wheel dolly to roll into the backyard or home. Your fence or doorways need to be at least half-an-inch wider than the height of your spa. We can maneuver grass and gravel and going down stairs. However, if you’d like your spa somewhere that has stairs going up or doorway that isn’t wide enough to fit you spa, we’d have to use a crane to deliver your hot tub.

What electrical components are required?

All of our 220/240 volt spas need 50 amps of electrical from the main house breaker. The 110/120 volt spas need a dedicated 20 amp line from the main breaker. Some of the brands we carry require a subpanel in between the main breaker and the spa. Some hot tubs are “plug and play” and can be plugged into a standard outlet. Although this is a quick solution, they must be smaller than other tubs because they run on less power. Each brand is a little bit different, so we will be able to guide you to finding a spa compatible with your home.

Can these spas be put in-ground? What is the process?

Yes. In order to do that, you need to build a cement vault around the spa, leaving an additional 2 to 3 feet on the equipment side for service access. For example, for a 6-foot by 6-foot spa, you would need to make a vault that is 6-feet by 9-feet. Next, you would create a trap door on whatever side the equipment compartment would be on so a technician can access it. You also need to put in a sub-pump in case of water getting down in the vault from rain, or any spa leak.

The downside to putting a spa in-ground, and the main reason we do not recommend it is, if there is ever a leak coming from any part of the spa other than the front equipment compartment, it is much more difficult to repair. In order to fix it, the spa would have to be lifted out of the vault, at the cost of the customer, even if it’s under warranty.

What is the difference between a 110V or 240V spa?

The main difference in the electrical options for spas is their capabilities. A hot tub with 240V of power will be able to run the heater and the jets simultaneously, whereas a 110v hot tub can only do one at a time. If you’re going to have multiple people in a hot tub for a course of time, it is recommended to invest in the 240V options. However, if you’re using a small hot tub for yourself or one other person, you will likely be satisfied with the 110V option. You also need to consider if you’re installing your hot tub indoors or outdoors and whether or not you’ll be using it year-round. Many factors can affect your decision, so it is best to consult with one of our team members to find what is best for your lifestyle needs.

Maintenance

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Are hot tubs and swim spas easy to maintain?

The advanced technology of hot tubs, such as built-in filtration and water purification systems makes it easy for homeowners to maintain. Each model will require different maintenance due to size, features, and where you keep it, however one of our friendly team members will be happy to give you specific details about the maintenance of the models you’re interested in. Generally speaking, you will need to maintain a small level of sanitizing chemicals each week, clean the filter each month, and drain and refill the tub every four months. We also recommend cleaning and conditioning your cover once a month, which will protect it from the sun and lengthen its life. All of our hot tubs and swim spas come with an owners manual to guide you through any troubleshooting.

Do I have to use chemicals to sanitize the water?

Although there isn’t a fully chemical-free system on the market, you can enjoy a hot tub or swim spa that is 95% chlorine-free. Special water-purification systems reduce the need for harmful chemicals, however a small amount is still needed to ensure your hot tub is a clean and safe environment. These systems allow your spa water to be comparable to tap water.

How often do I have to change the water in my spa?

We recommend you clean your filter once a month with filter cleaner and a water change every four months to keep your hot tub and the water in the best condition.

How much does it cost to keep my spa hot year-round?

For Los Angeles area residents, a hot tub often costs about $10-$20 a month to run.The cost will vary depending on usage and the model selected. Higher-quality hot tubs and spas will have a lower monthly electric bill because they are well insulated and have energy-efficient features. Low cost tubs can cost up to $50 a month because they often lack those qualities. You can ask one of our sales associates what the estimated cost to run a particular model would be.

Do your hot tubs and swim spas come with a warranty?

Our hot tubs and spas all have a manufacturer warranty of up to 10 years. One of our team members can educate you on the specifics of the warranty for the model you’re interested in. If an issue with your spa arises, our knowledgeable team will be the ones to service your spa, so you are guaranteed top-quality service on necessary maintenance and repairs.