Customer Reviews

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

Outstanding Experience

We purchased our swim spa a couple of years ago and LOVE it. We use it all the time to work out, swim and relax. It is so easy to maintain and have had nothing but great experiences with Keith in the Ventura store and the owner. I would and have referred friends to Keith and Lifestyle Outdoors.


Top-Notch Service

Class act products and service! Keith was very helpful in helping me to decide which hot tub would best meet my needs. He came to my house to make sure it would fit without needing to use a crane. He recommended I call Cesar Rendon to do my demo and concrete work as we had an existing hot tub that needed to be removed. The hot tub was delivered with ease into my backyard. Keith followed up with a visit to make sure everything was working properly. I would highly recommend Lifestyle Outdoor as my experience was excellent!


Yael McMillan

Stress-Free Shopping Experience

Last year I visited almost all hot tub stores in the area, and I had the most comfortable experience at Lifestyle Outdoor Ventura – no stress, no pressure. Staff were friendly and knowledgeable and answered all my questions. Keith was good at taking care of customer’s needs. He always returned my calls promptly. The hot tub I purchased was delivered on time, and he attended the delivery and installation. I am happy with this purchase.



Terrific Customer Support

Amazing Service – they came to Montecito and we had a very difficult situation. The old hot tub was sunken into a cement platform and Keith, the sales manager, was terrific (he came to the property 3 times!!) and he also guided us via text and phone and he coordinated with our electrician and for two months we figured the problems out and finally we now have a beautiful hot tub here! Thanks to the install team too – they navigated the steep steps to our top terrace twice – once to remove the old spa and then again to install the new one!


Tom Ellicott

Knowledgeable & Reliable

We love our Jacuzzi hot tub from Lifestyle! Great place to shop for something so big, pricey and personal. Marc is very knowledgeable about their products and patient with questions. Delivery & installation went w/o any problems. We’ve called & gone back several times since and the support has been super! We also have friends who’ve had the same excellent service & experience with Marc at Lifestyle Outdoor. 👍


Theresa Brar

Exceptional Customer Care

My experience with Lifestyle Outdoor in Sherman Oaks was absolutely fantastic! Like many new homeowners during the pandemic, I was looking for a high quality hot tub that could be delivered to my home without too much hassle. After meeting with Alyssa at Lifestyle Outdoor I was immediately at ease. She asked me lots of thoughtful questions about my home and the type of hot tub I would be most interested in, she carefully selected some potential hot tubs, and then gave me a comprehensive tour of the store. She also emailed me lots of helpful recommendations and information after my initial visit. Because of her help I was able to get a hot tub ordered, delivered, and properly installed within a short amount of time. I look forward to continue working with Alyssa and the team at Lifestyle Outdoor to maintain my beautiful new jacuzzi for years to come. I’m grateful for their excellent customer service, responsiveness, and support.


T.J. Morales

Helpful & Professional

The staff at Lifestyle Outdoor are very helpful and professional. The choices can be overwhelming, but Kelly patiently answered our questions and helped guide us during the decision making process. Also worth mentioning…the delivery and installation went smoothly. I highly recommend Lifestyle Outdoor to anyone in the market for a hot tub.


June Valentine

Caring Expert Guidance

The team at Lifestyle Outdoor has been fantastic to work with. We knew little about the process at the beginning of our journey to get an Endless Pool and Jeff and Kelly both made the experience easy to understand and they both were very helpful and hands-on when it came time for installation. As a result, we have a beautiful Endless Pool installed in our house and we are thrilled to have it and use it every day. I highly recommend the team at Lifestyle Outdoor – they’ll take good care of you.


Andy Steuer

Outstanding Customer Care

I had an amazing experience with Lifestyle Outdoor in Sherman Oaks. Just got my new hot tub installed a few weeks ago and everyone I dealt with was helpful, personable, and real. I worked with Lamonte who has an amazing personality and energy that got me excited to place my order- he also answered every question and expanded on each to OVER-inform me which is a sign of A+ service. In fact, I just got off the phone with him and he took about 30 minutes to chat with me and discuss some questions that I had about my new tub. We had a great chat and I feel very taken care of (we shared a few chuckles as well). Still, a lot to learn about hot tub ownership haha but he made it seem a lot easier. Overall, very happy I went to Lifestyle to take this journey into hot tub land, it’s been very positive. Thanks, ya’ll.


Alex B.

Exceptional Showroom Experience

I had a wonderful experience getting my hot tub from Lifestyle Outdoor. Alyssa was great from the moment I walked in to do my initial research. Looked through several hot tub models working around my infrastructure limitations. She helped me select the dream tub that worked for me! I was excited when my hot tub came in and was installed in under a month instead of the 7-month backlog communicated earlier. Everything worked out better than I could have imagined! I use it daily :D


Mikolaj Gajewski

Great Service and the Delivery

We purchased a new Hot Springs Spa from Lifestyle Outdoor and it is the best. Robert provided great service and the delivery and set-up did not take long. Our previous Hot Springs Spa lasted for over 20 years, so it was time for a new improved model. We cannot say enough good things about Hot Springs Hot Tubs.


Thomas Drew

Kind and Helpful Staff

I just wanted to jump on here quickly to give a big shout-out to Robert from the Pasadena location! This guy is awesome. He was so kind and helpful when we visited the showroom. Thank you for your great service!


Melissa Sosa

Best hot tub store in Los Angeles

I was in the market for a new hot tub and went to 5 different showrooms in the greater LA area. Lifestyle Outdoor in Pasadena was hands down by far the best of all the experiences. I walked out of every other showroom more confused about what I wanted and with a feeling that I was being sold something that they wanted to move. However, Isaac Arroyo at Lifestyle in Pasadena was absolutely amazing from the moment I walked in. He didn’t try to sell me anything. He was patient and informative and calm and really tried to find the right tub for me. He asked lots of questions and patiently answered every question I threw at him. He even suggested a few options that were well under what I told him I wanted to spend based on my situation and needs. Couldn’t have asked for a better experience.


Kevin Ratterman

Made the purchase process easy

We love our new Hot Springs Spa from Lifestyle Outdoor (Culver City). The delivery was very smooth and much sooner than originally expected. Tony Smotherman made the purchase process easy. We’ve had our spa for about a year and find that we use it at different times and temperatures throughout the year.


Phil H.

Incredibly helpful and informative.

I absolutely love my swim spa! Had to wait a long time for delivery due to COVID but it was worth the wait. It is very easy to set up and maintain, Our sales rep Tony was incredibly helpful and informative. We use it everyday and it looks so great in our backyard.


Gillian H.

Consistently professional and responsive.

We recently purchased a hot tub from this store. They were professional throughout and did a wonderful job helping us pick out an appropriate tub for our yard. Tony in particular is a rock star and has been so helpful–even after delivery, he’s been available to help with questions and is consistently professional and responsive.


Jaimie E.

My husband and I L-O-V-E our new hot tub!

I called Lifestyle Outdoor last May in the middle of the pandemic to buy a hot tub and my salesperson, Tony, was a gem! Since I did not want to do in-store shopping then, I could only look at the models online. Tony was very knowledgeable and really helped me to make the perfect decision. I settled on a Hot Springs Jetsetter Hot Tub and purchased it completely on the phone and email. That was a Tuesday and the hot tub was delivered to my house on Thursday, 2 days later! My husband and I L-O-V-E our new hot tub! We use it at least 5 days a week if not every day! I highly recommend Tony and Lifestyle Outdoor.


Betsy S.

Would definitely recommend

We had a great experience getting our Jacuzzi from this location. They had several of the style we wanted already on order, so we didn’t have to wait the long lead times projected by the supplier (which was 50 weeks when we ordered). We got it within 6 weeks. Tony was a great rep and helped us finalize our selection and answered all the questions we had – even after we ordered when we were building the pad for the hot tub. The delivery went smoothly and they were there when they said they would be. We’ve had our Jacuzzi now for 3 months and it’s working out great for our family. When they delivered the hot tub, they also gave us maintenance instructions to keep the Jacuzzi clean and clear and not only were they straightforward and easy to follow, I’ve been following them and the water for our Jacuzzi is perfect! Would definitely recommend them!


Doris G.

So helpful and efficient

I was looking for a local dealer of Jacuzzi hot tubs and when I called, Tony was so helpful and efficient with subsequent follow up calls and emails. Tony’s professionalism gave me the confidence to come into the Culver City showroom & buy! He gave me good ideas about the best choices for a rental property situation. Tony also managed all my expectations regarding the unprecedented Covid-19 back order timeline. The delivery crew headed by Phil – also truly delivered! My tenant is very happy with the Jacuzzi. I recently called the Sherman Oaks location and ordered a replacement cover for my 2014 Jacuzzi J325 and Jenn was wonderful!


Christine M.

We love our new Jacuzzi

Had a great experience with Lifestyle Outdoor in Culver City. Tony helped make everything go smoothly and we love our new Jacuzzi!


Chris W.

Awesome staff

Awesome staff! Tony was always available and helpful. I was concerned the hot tub would not fit through the narrow opening into my backyard, so he and the installer came over to confirm before the purchase. They also included a 3-4 month starter kit for all the chemicals. I like buying local and recommend this store.


John S.

We couldn’t be happier

My husband and I purchased a spa from Lifestyle outdoor and we couldn’t be happier!

After researching several spa dealers we decided to purchase from Lifestyle outdoor do to their competitive pricing, options, and customer service. It was delivered in April and we are very happy with our purchase. Tony S. helped us from beginning to end and answered all our question and was very helpful throughout the whole process. Thank you Tony!


Deb R.

Very patient and helpful

Buying our hot tub from Lifestyle Outdoor in Culver City was a great experience. Tony answered all of our questions, and even though we kept asking things and emailing and stopping by several times while deciding what to do, he was very patient and helpful! He even reached out to us when the hot tub we wanted (which was out of stock) suddenly became available 3 months early. The delivery was easy to schedule and the delivery persons were very friendly. I wanted to shop local so that I have piece of mind in case I need something addressed and this was a great choice for that!


Rashel M.


Trusted By Professional Athletes

Did you know that professional athletes across the globe use wellness products such as hot tubs, swim spas and saunas to aid in training and rehabilitation?

Amy Purdy

Paralympic Snowboarder

Amy Purdy

Paralympic Snowboarder

Thurl Bailey

Retired NBA Player